![]() “I would like to have a scenario where we don't even have to come into the office and be able to do all these tasks from anywhere. ![]() To further digitalise supply chain Mugisha wants to eliminate office space entirely for tasks that can be done from any location such as making approvals for orders. “If you go to Nigeria, you'll find that it is the same process as in Uganda as opposed to making it different for every supplier everywhere.” Without a doubt, Mugisha believes American Tower will 100% benefit from the company’s efforts towards digitalisation, but only if all processes and systems are efficient for cost management. With the help of technology such as Oracle, American Tower has standardised its processes across the world, implementing guidelines and policies that are cost-effective and efficient. “Digitalisation of this process will streamline operations in Africa and leave a trail to track for analysis of outcomes to help further develop and grow the business.” So far, Mugisha has implemented the supply chain functions of the ERP system to help with this process with further changes being implemented when required to help foster improvement, development and growth. Mugisha asserts that the business continuously looks to digitise any inefficient processes: “The manual process of ‘who does what, when they did it and why they did it is inefficient,” he explains. “Whether its digitally or manually, performance management helps you become better at what you do, so if you do not evaluate your performance against what you are doing it becomes difficult to improve.” ![]() This is an incredibly important process,” explains Mugisha. “Performance management helps you identify goals, attributes and characters that you need to improve on. From inception, the company has rolled out the Oracle ERP platform in order to integrate its targets into one platform for performance management and has since been modifying its capabilities to best suit the company. As a result, says Mugisha, “management of this side of the business is required at all times to ensure the company is in line with its service level agreements.”ĭigitally transforming American Tower’s supply chainĪt American Tower, analysis and performance management is an integral part of its supply chain process. For example, current power availability in Africa remains a limiting factor, due to technical sites needing 24/7 power. “With this expansion, American Tower aims to give back to the African community by developing community initiatives.” Nigeria is American Tower’s largest market in Africa and although there is significant potential within the African market, it is a sector that is not without its challenges. In 2015, it opened its office in Nigeria, Africa, with the ambition to break into new markets to “double its portfolio and double its possibility,” he continues. The company now operates in countries such as India, Mexico, France, Germany and Brazil. He believes that American Tower’s “unique processes and systems” are key to its competitive edge, along with its process across multiple cultures, its ambition to expand into new markets and its long-term vision.Īmerican Tower – headquartered in Boston, Massachusetts – “has always had the strategy to grow over a period of time,” says Mugisha. After seven years of working at American Tower, Mugisha still loves his work with the company. In that time, he has had a broad scope of experience across procurement, logistics, warehousing, P2P processes, management of contractors, contracts, relationships, partnership building and use of technology in supply chains. American Tower does not think in the short-term, it is here for the long haul, with ambitions to make wireless communication possible everywhere through its innovation, efficiency, growth and leadership.Ĭollin Mugisha, Head of Supply Chain (EMEA), American Tower, has worked in the Supply Chain industry for almost twenty years. Its portfolio includes: 171,000 communications sites with 41,000 properties in the US and 130,000 properties internationally. Established in 1995, American Tower is one of the largest global Real Estate Investment Trusts (REITs) that operates and develops wireless and broadcast communications.
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